Controlled document / Privacy

Privacy Policy

This policy explains what information this website handles, why it is used, which service providers may process it, and how to contact Luxue about your information.

Document: PRIVACY / 01
Effective: August 11, 2026
Contact: sales@luxuediecasting.com

Who is responsible for this website

Ningbo Luxue Diecasting Firm ("Luxue", "we", "us", or "our") operates this website. Privacy questions and requests may be sent to sales@luxuediecasting.com. Our contact address is 60 Shunyu Road, Yangming Subdistrict, Yuyao, Ningbo, Zhejiang, China, postal code 315400.

Information we may collect

When you contact us or submit a form, we may receive your name, work email, country or region, telephone or WhatsApp number, company details, inquiry type, project message, machine and part information, purchase timing, and other information you choose to provide. Forms may also record the source page, referrer, campaign parameters, and GCLID. Standard hosting and security logs may contain IP address, browser, device, request time, and error information.

Drawings, photographs, and attachments

You may upload PDF, JPG, PNG, or WEBP files for an inquiry. Upload only information you are authorized to share. If a drawing, sample, or project file requires an NDA or another controlled transfer method, contact Luxue before uploading it. Website submission by itself does not create a confidentiality agreement.

Why we use information

We use information to review and respond to inquiries, identify machines or replacement parts, prepare and discuss quotations, maintain correspondence and business records, protect forms and website security, diagnose errors, measure website and campaign performance where permitted, and meet applicable legal obligations. Depending on the circumstances and applicable law, processing may rely on your consent, steps requested before a contract, performance of an agreement, legitimate business interests, or legal obligations.

Service providers and international processing

Hosting, form-security, email-delivery, analytics, advertising-measurement, and technical service providers may process limited information for their contracted function. Current website functions may involve Cloudflare Turnstile, Resend email delivery, and Google measurement tools when configured and consented to where required. Providers may process information in countries outside your own, subject to their terms and applicable transfer safeguards.

Cookies and measurement choices

Essential browser storage supports site and form functions. Optional analytics or advertising measurement is loaded only after the website records an acceptance choice where the consent banner is used. You can reject optional measurement and still use essential site and inquiry functions. See the Cookie Policy for more detail.

Read the Cookie Policy

Retention and security

We keep inquiry and related business information only for as long as reasonably needed for the purpose collected, follow-up, quotation records, dispute handling, security, and legal or accounting requirements. Retention can vary by project and obligation. We use reasonable organizational and technical measures, but no internet transmission or storage method can be guaranteed completely secure.

Your rights and choices

Depending on the law that applies to you, you may have rights to request information, access, correction, deletion, restriction, portability, objection, or withdrawal of consent, and to complain to a competent supervisory authority. Email sales@luxuediecasting.com with enough detail to identify your request. We may need to verify identity and may retain information where law or legitimate recordkeeping requires it.

Children and policy updates

This business-to-business website is not directed to children, and we do not knowingly seek personal information from children. We may update this policy when website functions, providers, or legal requirements change. The effective date shown on this page identifies the current published version.